Refund Policy

This Refund Policy governs the circumstances under which you may be entitled to a refund for the purchase of a VPN service. Please read it carefully before making a purchase. Terms not defined here have the same meaning as defined in our General Terms and Conditions.

1. 30-DAY MONEY BACK GUARANTEE

1.1 We offer a 30 day money back guarantee on our VPN service. If you are not completely satisfied with our service for any reason, you can request a full refund of the purchase price within the first 30 days of your original purchase.

1.2 To be eligible for a refund under this guarantee, you must contact our support team within 30 days of the original purchase date and provide your purchase details.

2. REQUESTS FOR REFUNDS AFTER 30 DAYS

2.1 After the 30 day money back guarantee period has expired, refunds will be made at our discretion and generally only in cases where there has been a significant problem with the service which we have been unable to resolve.

2.2 If you believe you are entitled to a refund after the 30 day money back guarantee period has expired, you must contact our Customer Service Team and provide a detailed explanation of the problem.

3. REFUNDS FOR BREACH OF TERMS AND CONDITIONS

3.1 No refunds will be given if your account is terminated due to a breach of our General Terms and Conditions or if you have used our service in a way that infringes the rights of others or attempts to circumvent the law.

4. PROCESSING A REFUND

If your refund request is approved, we will initiate a refund to your original payment method. Processing time depends on the policies of your bank or payment provider.

By signing up for our VPN service, you acknowledge that you have read and agree to this Refund Policy. If you have any questions about this policy, please contact our Support Team.

5. How to cancel TeginVPN subscription on Android

To cancel your TeginVPN subscription, sign in to your TeginVPN account via Google Play Store and follow the steps below:

  • Go to Google Play and sign in to your Google account.
  • Click on the profile icon in the top right corner.
  • Open the “Payments and Subscriptions” section.
  • Then tap “Subscriptions.”
  • Select the TeginVPN app.
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