Offer Agreement

This Offer from the owner of the website, hereinafter referred to as the “Seller”, to the user of the services of the website, hereinafter referred to as the “Customer”, is an offer to enter into a Service Contract and defines the basic terms and conditions for the provision of the Services through the website The Customer, acting for the purpose of purchasing the Services, accepts the terms and conditions of this Service Contract (hereinafter referred to as the “Contract”) on the following terms and conditions.

1. Definition of Terms

1.1 Public offer (hereinafter – the Offer) – a public offer of the Seller, addressed to an indefinite number of persons, to conclude with the Seller a Service Agreement by remote method (hereinafter – the Agreement) on the terms and conditions contained in this Offer, including all Appendices.

1.2 Order – the Customer’s decision to order the Data Processing Service through the website by selecting one of the tariffs and its payment, is a full and unconditional acceptance of this Offer by the Customer.

1.3 The Seller provides Data Processing Services, both personally and with the involvement of third parties, including private virtual access services, as well as other Services related to private security on the Internet and private access to the Internet (hereinafter – the Services). The Services include, but are not limited to VPN and other software, add-ons, applications, information and informational materials available to the Customer from the Seller.

1.4 Tariffs – the pricing system for the Data Processing Services provided on the website

2. General Provisions

2.1 The Buyer orders Data Processing Services via the website by selecting one of the tariffs presented on the website. By paying for the Order, the Buyer confirms its consent to the conclusion of this Agreement (acceptance of the offer).

2.2 By entering into the Agreement, the Buyer confirms the following:

a) The Buyer is fully and completely familiarized and agrees with the terms and conditions of this Agreement;

b) the Buyer authorizes the collection, processing and transfer of personal data under the conditions specified in the Personal Data Processing Policy posted on the website

3. Price of Services

3.1 The price for the Data Processing Services is specified on the website in the Tariffs section.

3.2 The Seller has the right to unilaterally change the price for any Tariff.

3.3 The Seller is not allowed to change the price for a paid Order.

3.4 The Buyer’s obligations to pay for the Order shall be deemed to be fulfilled from the moment of receipt by the Seller of funds in full in accordance with the Tariffs.

3.5 Settlements between the Seller and the Buyer for the Goods shall be made by the methods specified on the website

4. Ordering

4.1 The Buyer shall place an order for the Services via the website or by sending an invoice to the customer’s e-mail address.

4.2 When ordering on the website, the Buyer undertakes to provide an e-mail address.

4.3 If the Seller needs additional information, he has the right to request it from the Buyer. If the Buyer fails to provide the necessary information, the Seller is not responsible for providing quality service to the Buyer.

4.4 The Buyer is responsible for the accuracy of the information provided when placing and paying for the Order.

4.5 The contract between the Seller and the Buyer shall be deemed concluded from the moment of electronic order placement on the website and its payment by the Buyer.

4.6 If the Buyer does not use the “Unsubscribe” form on the website, the Order placed by the Buyer shall be extended for a similar period of time after the expiration of the Buyer’s initial Order in accordance with the Tariffs specified on the website as of the date of such extension (auto-renewal of the Services).

5. Procedure for Provision of Services

5.1 The Services shall be rendered according to the procedure described on the website .

6. Termination Of The Provision Of Services

6.1. We provide a 30-day money-back guarantee for our VPN service. If for any reason you are not completely satisfied with our service, you can request a full refund of the purchase price within the first 30 days after the initial purchase. To be eligible for a refund under this warranty, you must contact our support service within 30 days from the date of initial purchase and provide purchase details.

6.2. After the expiration of the 30-day money-back guarantee period, refunds will be made at our discretion and, as a rule, only in cases where there is a significant problem with the service that we could not solve. If you believe that you are eligible for a refund after the 30-day money back guarantee period, you should contact our Customer Support Team and provide a detailed explanation of the problem.

6.3. Refund for violation of the terms. No refund will be made if your account is terminated due to a violation of our General Terms and Conditions or if you have used our service in a way that violates the rights of others or attempts to circumvent the law.

6.4. Making a refund. If your refund request is approved, we will initiate a refund to your original payment method. The processing time depends on the policy of your bank or payment provider. By subscribing to our VPN service, you confirm that you have read and agree to this Refund Policy. If you have any questions about this policy, please contact our Support Team.

6.5. How to cancel a TeginVPN subscription on Android. To cancel your TeginVPN subscription, log in to your TeginVPN account via the Google Play Store and follow these steps:

  • Go to Google Play and log in to your Google account.
  • Click on the profile icon in the upper-right corner.
  • Open the “Payments and Subscriptions” section.
  • Then click on Subscriptions.
  • Select the TeginVPN application.

7. Responsibilities of the Parties

7.1 The Buyer undertakes not to use the system for spamming, port and proxy scanning, mass mailing (even if the e-mails are actually sent through another server), not to make hacker attacks on other computers or networks.

7.2 The coverage area, internet speed and quality of communication during the provision of the Services may vary. The Seller undertakes to make every effort to ensure that the Services are available at all times (excluding maintenance and repair breaks). The Services may be unavailable due to factors beyond the Seller’s control, including emergencies, network problems or limitations, interference, signal interruption, disruption of other services.

7.3 Seller is not responsible for loss of data and messages, incorrect page reflection due to network problems (e.g., on a T-1 line). To protect Buyers, Seller may unilaterally impose restrictions on the use of certain data and block customer service. Network speed is a nominal estimate and does not represent the actual speed of sending and receiving data. Actual network speed depends on network configuration, data compression method, network load and other factors. Seller makes no warranty as to the timeliness of data reception and assumes no responsibility for possible delays or losses.

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